Unfortunately, we do not accept any returns, and/or offer refunds, or exchanges for wrong purchases (size, color, item) once the order is processed for fulfillment. Double-check to see if your information at checkout and the item(s) you want to purchase are correct. Be advised that all purchases have a 7 day period from the time it has been delivered to send in all information of damaged goods and request a replacement.
Additional non-returnable items: Gift cards
Replacement / Damaged Goods (if applicable)
We only replace items that have been damaged on our part during the production process, whether it has any physical damage (holes, rips, etc.) or printing errors (major cracks and/or peeling, completely off-centered or not straight, etc.). Take note that the design itself may not be completely straight or centered, due to us being on-demand, our production line can be inconsistent at times, it rarely happens but we may make a mistake. If it isn't noticeable to the naked eye we will not be able to make a replacement but is willing to give a discount for your next purchase. To be eligible for a replacement, your item must be unused and in the same condition that you've received it. You would also need to provide information regarding the order, such as proof of purchase, and clear visual photos of the damaged item via email.
Once your information and photos are received we will send you an email to notify you that we have received your request. We will inspect it thoroughly to determine if the item was damaged within our production process and will notify you if your item is eligible for a replacement. Be advised that your submission is not guaranteed eligibility.
If you are approved, we will notify you via email and send you another item on the house!
If you’ve done all of this and you still have not received a shipping confirmation for your replacement (if eligible) within the same time as our current fulfillment time, please contact us at firstname.lastname@example.org.
Shipping / Lost Package
Unfortunately, from time to time shipping carriers may lose a package, it is just the nature of shipping products. In the case of a shipping carrier losing a shipment, we will remake and reship a replacement order at our cost. However, please note the following important exceptions:
- It's up to us to determine if a package is truly lost or just delayed. If we feel the package is delayed, we may ask you to continue to wait for the shipment.
- If the tracking is marked as delivered or attempted delivery, we consider the package to be delivered. This is not a lost package and you will need to work with your carrier to locate the package. In most cases, a neighbor received the shipment and you can simply check with your neighbors. Your shipment may be held by a doorman or another person responsible for final delivery at your address. With a little bit of effort, these packages are typically located.
- For international orders, it's common that the package will be held by customs and it's possible that you will need to work with your carrier to see if you can collect the shipment from your local postal office. If you fail to collect the shipment, it's not our responsibility.
Before we consider reshipping a product to you, we recommend that you confirm the correct address and get in touch with your local post office. In many cases, lost packages can be found with some extra attention.
It is your responsibility to enter your address correctly during checkout. Check the tracking information and work with the shipping carrier to receive the order.
If a package is returned to us because it is undeliverable for any reason, we will reship the package for you at your cost. Simply contact us to arrange a reshipment.